Support & help
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Frequently asked questions
What is a Class 3 Digital Signature Certificate?
A Class 3 DSC is the highest-assurance digital identity issued by CCA-licensed Certifying Authorities in India. It is legally equivalent to a handwritten signature under the IT Act, 2000 and is required for GST, MCA/ROC, income tax, EPFO and e-tender portals.
How long does it take to get a DSC?
With paperless Aadhaar eKYC and video verification, most individual certificates are issued within 15–30 minutes during business hours. Organization certificates take a few hours once documents are verified.
Which documents do I need?
Individuals need PAN, Aadhaar with a linked mobile number, and a short video verification. Organizations additionally provide registration proof and an authorization letter. Every product page lists its exact checklist.
Do I need a USB token, and can I reuse an old one?
Class 3 certificates must be stored on a FIPS-certified USB token (ePass 2003 or ProxKey). If you already own one with a free slot, you can usually reuse it — our support team can check it remotely.
What happens after I pay?
You receive an application link for Aadhaar eKYC, then complete a 30-second video verification. Once approved, we download the certificate to your token and courier it, or install it remotely on a token you already hold.
Is GST invoice provided?
Yes — every order includes a GST tax invoice with our GSTIN, so businesses can claim input credit.
What if my video KYC gets rejected?
Rejections are usually due to lighting or mismatched documents. We help you retry at no extra cost, and our Video-KYC Assistance add-on gives you a live specialist on the call.
Do you offer refunds?
If your application cannot be processed for any reason attributable to us, you receive a full refund. Once a certificate is issued by the CA it cannot be revoked for refund, per CCA rules.
Installation guides
Install ePass 2003 token drivers
- Plug in the token — Windows 10/11 auto-installs the ePass driver from the token's built-in storage.
- If nothing appears, open This PC → ePass2003 drive → run the setup as administrator.
- Open the ePass2003 token manager and verify your certificate appears under 'Certificates'.
Register your DSC on the GST portal
- Install emSigner from the GST portal's Register DSC page.
- Log in to gst.gov.in → My Profile → Register / Update DSC.
- Select the authorized signatory PAN, choose your certificate, and sign.
Register your DSC on MCA21
- Log in to mca.gov.in and open 'Associate DSC'.
- Choose your role (Director / Professional), enter DIN/PAN, and select the certificate from your token.
- Confirm with the token PIN — the portal links your DSC to your DIN.
Driver & utility downloads
Ask the assistant
Hi! Ask me anything about Digital Signature Certificates — which one you need, documents, renewal, installation. For order-specific help I’ll point you to our human team.
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For order-specific issues a human replies within business hours.